I have received a damaged or incorrect item, what should I do?


We would ask you to check the package upon receipt. No matter how carefully OnlineFashion works, it is possible that the item (s) that you have received are not the same as the item (s) that you have ordered. If this is the case, please send an email to our customer service: complaints@onlinefashion.be to pass on the complaint. Or contact us by calling 0032 483 26 31 64, Monday through Friday from 8 a.m. to 8 p.m.Saturday 9 a.m. – 1 p.m. We then look for a suitable solution.


If a defect occurs in one of the items within two months of purchase, you can invoke the guarantee scheme through expressofashion.be by following the following steps:Immediately after finding the defect, send the request with photos of the defective item to complaints@onlinefashion.be or call our customer service on 0032 483 26 31 64, Monday through Friday from 8 a.m. to 8 p.m. Saturday 9 a.m. – 1 p.m. State your order number. You will receive a reply as soon as possible but within 10 working days at the latest. Complaints due to normal wear and tear can unfortunately not be reimbursed under any circumstances.